Salon Policies and Procedures




Our Gift Cards are available for all treatments, are non-refundable and must be produced at the time of use.

Vouchers are valid for 6 months from the date of purchase. If you are unable to use your voucher during that time we will, at our digression, to transfer the value to another person. However, this will only be for the value or remaining value of the voucher and the expiry date remains the same.

Gift vouchers cannot be exchanged for cash.

Dorchester Aesthetics cannot accept liability for lost gift vouchers.

Please note: Gift Vouchers cannot be used for treatments with our Independent professionals

Our expert team will be delighted to assist you if you need advice.




Please arrive 10 minutes prior to your treatment. Late arrival will result in a shortened treatment time; however treatments will still be charged at full price.




  • Cancellation Policy

All appointments not cancelled within 24 hours will be charged a 25% cancellation fee. 

  • Non-cancellations (no-shows)

When an appointment is scheduled and you do not show up, you are automatically marked as a no-show in our computer and 100% of your scheduled services will be charged. A payment link will be sent to you. As soon as payment has been made you are welcome to rebook

  • Late Guest Policy

We understand that life happens. If for any reason, you believe you will be arriving late to your appointment, PLEASE call us! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other clients scheduled that day. Please be aware that if you do arrive late, we cannot guarantee that your full service will be performed that day. We may require rescheduling your appointment for another day.


All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. Missed appointments may result in treatments deducted from your course.

If there are medical reasons for not continuing your course, then the value remaining will be credited to your account for use of other treatments or services.




Due to ongoing COVID policies and as a courtesy to other salon guests, and in our efforts to offer a relaxed and professional atmosphere, we are not allowing any children under the age of 16 within the premises unless having treatment.




Products must be returned within 7 days of purchase, unused, unopened with their seal intact and in the same condition as they were originally purchased from Dorchester Aesthetics centre. We will not except for exchange or credit any item which has been used or is not in the exact condition in which it was purchased from us. Any credit will be added to your salon account to be used against treatment or further product purchases.

If you have had an adverse reaction to any product purchased from us, then photographic evidence will be required for the manufacturers. You can come into the salon or take dated photographs yourself and send them to us. exchange or credit will be given once the manufacturers have accepted the return.

This does not affect your statutory rights.




We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the cancellation policy.




All pricing subject to consultation. Our prices are subject to change without notice.



COPYRIGHT and its entire content belong to Dorchester Aesthetics centre. including copyright in all the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site.



General Data Protection Regulation


Privacy Policy statement

Dorchester Aesthetics Centre is committed to a policy of protecting the rights and privacy of individuals, Independent professionals, staff and others in accordance with The Data Protection Act 2018. The policy applies to all staff, independent professionals and customers of Dorchester Aesthetics Centre. Any breach of The Data Protection Act 2018 is considered to be an offence and in that event, disciplinary procedures apply.


As a matter of good practice, the Independent professionals working with the Centre, and who have access to personal information, will be expected to have read and comply with this policy.


Legal Requirements

Data are protected by the Data Protection Act 2018, which came into effect on 25 May 2018. Its purpose is to protect the rights and privacy of individuals and to ensure that personal data are not processed without their knowledge, and, wherever possible, is processed without their consent.


The Act requires us to register the fact that we hold personal data and to acknowledge the right of ‘subject accesses – customers, Independent professionals and staff must have the right to copies of their own data.


Managing Data Protection

We will ensure that our details are registered with the Information Commissioner.


Purpose of data held by Dorchester Aesthetics Centre

Data may be held by us for the following purposes:

  1. Staff Administration
  2. Customer booking management
  3. Customer care in treatments received.
  4. Accounts & Records of customers
  5. Trends and reports of treatments and products sold
  6. Advertising and Marketing


Data Protection Principles

In terms of the Data Protection Act 2018, we are the ‘data controller’, and as such determine the purpose for which, and the manner in which, any personal data are, or are to be, processed. We must ensure that we have:


  1. Fairly and lawfully processed personal data

We will always put our logo on all paperwork, stating their intentions on processing the data. Data will be kept on file for a minimum of five years to comply with legal obligations and customer care.


  1. Processed for limited purpose

We will not share any data with third parties. Data is solely used between staff and independent professionals for customer care and to keep the customer informed.


  1. Adequate, relevant and not excessive

We will monitor the data held for our purposes, ensuring we hold neither too much nor too little data in respect of the individuals about whom the data are held. If data given or obtained are excessive for such purpose, they will be immediately deleted or destroyed.


  1. Accurate and up-to-date

Personal data and treatment notes are kept up to date by the staff and Independent professionals. Individuals should notify us of any changes to medical information, to enable personnel records to be updated accordingly. It is the responsibility of Dorchester Aesthetics Centre to act upon notification of changes to data, amending them where relevant.


  1. Not kept longer than necessary

We discourage the retention of data for longer than it is required. Data will be kept on file for a minimum of five years to comply with legal obligations of our industry and customer care.


  1. Processed in accordance with the individual’s rights        

All individuals that Dorchester Aesthetics hold data on have the right to:

  1. Be informed upon the request of all the information held about them within 30 days.
  2. Prevent the processing of their data for the purpose of direct marketing.
  3. Compensation if they can show that they have been caused damage by any contravention of the Act.
  4. The removal and correction of any inaccurate data about them.


  1. Secure
    Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of data.

All devices with access to the secure booking system have a log in system and our Contact Database is password protected, which allow only authorised staff to access personal data. Passwords on all computers are changed frequently.


Complaints procedure 

If you would like to make us aware of any concern or areas that need attention within Dorchester Aesthetics Centre, please let us know so we can attend to the issue with prompt and effective resolutions.


We pride ourselves in attention to detail and unrivalled care to our service users, however if there is something that is not up to standard or you feel a service was not performed to your satisfaction please contact us.


Complaints or Grievances can be forwarded to:

General email:

Director Lisa Ryall

Centre manager Dawn Newman:


If you prefer to send an anonymous letter, this can be sent to:

2 Allington Hall

Durngate street






Everyone has the right to expect a positive experience and a good treatment outcome. In the event of concern or complaint, service users have a right to be listened to and to be treated with respect.


As an authorised provider, Dorchester Aesthetic Centre Limited will manage complaints properly so user concerns are dealt with appropriately. Good complaint handling matters because it is an important way of ensuring our users receive the service they are entitled to expect.


Complaints are also a valuable source of feedback; they provide an audit trail and can be an early warning of failures in service delivery. When handled well, complaints provide an opportunity to improve service and reputation.


Our Aims & Objectives


  • We aim to provide a service that meets the needs of our service users and we strive for a high standard of care;
  • We welcome suggestions from service users and from our staff about the safety and quality of service, treatment and care we provide;
  • We are committed to an effective and fair complaints system; and
  • We support a culture of openness and willingness to learn from incidents, including complaints.




  • Service users are encouraged to provide suggestions, compliments, concerns and complaints and we offer a range of ways to do it.
  • All complainants are treated with respect, sensitivity and confidentiality.
  • All complaints are handled without prejudice or assumptions about how minor or serious they are. The emphasis is on resolving the problem.
  • Service users and staff can make complaints on a confidential basis or anonymously if they wish and be assured that their identity will be protected.
  • Service users will not to be discriminated against or suffer any unjust adverse consequences as a result of making a complaint about standards of care and service.
  • Formal responses sent will include a right to appeal 
Dorchester Aesthetics Centre
opposite Potters Cafe
2 Allington Hall, Durngate Street
Dorchester, Dorset DT1 1JP
Phone: 01305 568646 01305 568646
E-mail address:

Zero tolerance policy:

The staff at Dorchester Aesthetics  will always greet you with a big smile and make every effort to serve you with the utmost professionalism and kindness. Dorchester Aesthetics have a zero tolerance policy to anyone who is abusive or violent towards our staff or other customers. Anyone seen to be abusive or violent will be asked to leave the premises and will not be welcome to return. 

Throughout this site you will find links to external websites. Although every effort is made to ensure these links are accurate and up to date, Dorchester Aesthetics Ltd cannot take responsibility for pages maintained by external providers. Dorchester Aesthetics Ltd takes no responsibility for information contained on external links from this website.

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