Clinic Policies 

Appointments

Please arrive 10 minutes prior to your treatment. Late arrival will result in a shortened treatment time; however treatments will still be charged at full price. To secure your booking, we will now require card details to be held on file.

Cancellations

If you need to cancel an appointment, please contact us immediately at 01305 568646 or email us at advice.dac@gmail.com. If we are unable to answer your call, kindly leave a voicemail, and we will return your call as soon as possible.

Cancellations made within 24 hours of the scheduled appointment will incur a 50% fee of the total appointment cost, charged to your card on file. We completely understand that life happens, and if you need to cancel, please let us know as soon as possible. In the case of genuine emergencies that can be verified, we’re more than happy to waive the fee.

However, this does not include sickness, traffic delays, car troubles, or business commitments.

We hope you understand that these changes are necessary for us to continue offering the very best service to all our clients. Thank you so much for your understanding and support—we truly appreciate it!

Non-cancellations (no-shows)

If you miss an appointment without prior notice, you will be marked as a no-show in our system, and 100% of the scheduled service cost will be charged. A payment link will be sent to you, and once payment is received, you may rebook your appointment.

Late Guests

We understand that circumstances may arise, and if you anticipate being late for your appointment, please call us in advance. As we carefully allocate time for each service, accommodating late arrivals can sometimes be challenging without affecting other clients' appointments. Please note that if you arrive late, we cannot guarantee that your full service will be completed that day, and we may need to reschedule your appointment.

Courses

All course bookings must be paid in full at the time of booking and completed within 12 months. These courses are non-refundable, and any no-show appointments will result in the treatment being deducted from your course. Cancellations within 24 hours will be subject to a 25% cancellation fee as per our policy.

If you are unable to continue with your course due to medical reasons, the remaining balance will be credited to your account for use towards other treatments or services. This credit will remain valid for 12 months, after which it will be forfeited if not claimed.

Gift Vouchers

Our Gift Cards are available for all treatments, are non-refundable, and must be presented at the time of use. Gift Vouchers are valid for 3 months from the date of purchase. They may be transferred to another person, but only for the value or remaining value of the voucher, with the original expiry date still applying. Gift Vouchers cannot be exchanged for cash. Dorchester Aesthetics cannot be held liable for lost Gift Vouchers.

Please note: Gift Vouchers cannot be used for treatments provided by our Independent Professionals.

Our expert team is happy to assist you with any advice or inquiries.

Refunds

“Members of the public now have the right to ask for a refund for haircuts, manicures and spa treatments if the service was not delivered with “reasonable care”.

The act also protects consumers against shoddy services including beauty treatments such as haircuts, facials, or manicures. If the service was not deemed to have been performed with “reasonable care and skill”, then a consumer is entitled to a full refund.”

See policy here.

Here at Dorchester Aesthetics Centre, we pride ourselves on attention to detail, always delivering every service with care and attention. Sometimes things go wrong, and we will be the first to admit if we have made a mistake. In these instances, we would not charge you at the time or if there is a problem arising after the treatment, or a refund will be offered for the service in the form of a credit which you can use for another service.

Permanent makeup:

As we are dealing with skin, the pigment may not heal into the skin as predicted. There is always a possibility that a perfection may be required, in this case we will offer you another treatment at a reduced rate to ensure that you are fully satisfied with the outcome. Permanent makeup is an art not a science.

Dorchester Aesthetics Centre "NO REFUND POLICY"

We cannot be held responsible if a client changes their mind on a service or doesn’t like the outcome. Sometimes in more advanced treatments, the treatment may not be as successful as expected. In this regard, we have a no refund policy if we deem the treatment to be executed in the correct manner, with the correct protocols. If, for any reason the outcome is not what we expected or if we feel that the protocols were not executed correctly, we may decide to credit your service or part thereof into your account for you to use for any other service. If you decide to have your treatments elsewhere, we cannot be held responsible for any part of your treatment performed by ourselves.

Please feel free to contact our Director Lisa Ryall should you not be happy with the service for any reason, and we will do everything in our power to resolve the issue which is fair to all.

Children

As a courtesy to other salon guests and for health and safety, we do not allow  children under the age of 16 within the premises unless having treatment. We are not insured to host children under 16 unless they are having a treatment. Children unnatended in the waiting area constrict our efforts to offer a relaxed and professional atmosphere.

Product Returns and Exchanges

Products must be returned within 7 days of purchase, unused, unopened with their seal intact and in the same condition as they were originally purchased from Dorchester Aesthetics centre. We will not except for exchange or credit any item which has been used or is not in the exact condition in which it was purchased from us. Any credit will be added to your salon account to be used against treatment or further product purchases.

If you have had an adverse reaction to any product purchased from us, then photographic evidence will be required for the manufacturers. You can come into the salon or take dated photographs yourself and send them to us. Exchange or credit will be given once the manufacturers have accepted the return.

This does not affect your statutory rights.

Deposits

We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the cancellation policy.

Prices

All pricing subject to consultation. Our prices are subject to change without notice.

Copyright

dorchesteraestheticscentre.co.uk and its entire content belong to Dorchester Aesthetics Centre, including copyright in all the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site.