GIFT VOUCHERS AND CERTIFICATES
Our Gift Cards are available for all treatments, are non-refundable and must be produced at the time of use.
Vouchers are valid for 3 months from the date of purchase. You can transfer the Gift to another person. However, this will only be for the value or remaining value of the voucher and the expiry date remains the same.
Gift vouchers cannot be exchanged for cash.
Dorchester Aesthetics cannot accept liability for lost gift vouchers.
Please note: Gift Vouchers cannot be used for treatments with our Independent professionals
Our expert team will be delighted to assist you if you need advice.
Please arrive 10 minutes prior to your treatment. Late arrival will result in a shortened treatment time; however treatments will still be charged at full price.
All appointments not cancelled within 24 hours will be charged a 25% cancellation fee.
When an appointment is scheduled and you do not show up, you are automatically marked as a no-show in our computer and 100% of your scheduled services will be charged. A payment link will be sent to you. As soon as payment has been made you are welcome to rebook.
We understand that life happens. If for any reason, you believe you will be arriving late to your appointment, PLEASE call us! We work hard to schedule the necessary amount of time needed for each service. Accommodating late arrivals is sometimes impossible without disrupting other clients scheduled that day. Please be aware that if you do arrive late, we cannot guarantee that your full service will be performed that day. We may require rescheduling your appointment for another day.
All courses must be paid for in full at the time of booking and completed within 12 months and are non-refundable. No show appointments will result in the treatment deducted from your course. cancellations within 24 hours will carry a 25% cancellation fee as pe our normal policy.
If there are medical reasons for not continuing your course, then the value remaining will be credited to your account for use of other treatments or services. This credit will remain for 12 months and then be forfieted if not claimed.
“Members of the public now have the right to ask for a refund for haircuts, manicures and spa treatments if the service was not delivered with “reasonable care”.
The act also protects consumers against shoddy services including beauty treatments such as haircuts, facials, or manicures. If the service was not deemed to have been performed with “reasonable care and skill”, then a consumer is entitled to a full refund.”
Here at Dorchester Aesthetics Centre, we pride ourselves on attention to detail, always delivering every service with care and attention. Sometimes things go wrong, and we will be the first to admit if we have made a mistake. In these instances, we would not charge you at the time or if there is a problem arising after the treatment, or a refund will be offered for the service in the form of a credit which you can use for another service.
As we are dealing with skin, the pigment may not heal into the skin as predicted.
There is always a possibility that a perfection may be required, in this case we will offer you another treatment at a reduced rate to ensure that you are fully satisfied with the outcome.
Permanent makeup is an art not a science.
Dorchester Aesthetics Centre "NO REFUND POLICY"
We cannot be held responsible if a client changes their mind on a service or doesn’t like the outcome. Sometimes in more advanced treatments, the treatment may not be as successful as expected. In this regard, we have a no refund policy if we deem the treatment to be executed in the correct manner, with the correct protocols.
If, for any reason the outcome is not what we expected or if we feel that the protocols were not executed correctly, we may decide to credit your service or part thereof into your account for you to use for any other service.
If you decide to have your treatments elsewhere, we cannot be held responsible for any part of your treatment performed by ourselves.
Please feel free to contact our Director Lisa Ryall should you not be happy with the service for any reason, and we will do everything in our power to resolve the issue which is fair to all.
As a courtesy to other salon guests and for health and safety, we do not allow children under the age of 16 within the premises unless having treatment. We are not insured to host children under 16 unless they are having a treatment.
Children unnatended in the waiting area constrict our efforts to offer a relaxed and professional atmosphere.
PRODUCT RETURNS AND EXCHANGES
Products must be returned within 7 days of purchase, unused, unopened with their seal intact and in the same condition as they were originally purchased from Dorchester Aesthetics centre. We will not except for exchange or credit any item which has been used or is not in the exact condition in which it was purchased from us. Any credit will be added to your salon account to be used against treatment or further product purchases.
If you have had an adverse reaction to any product purchased from us, then photographic evidence will be required for the manufacturers. You can come into the salon or take dated photographs yourself and send them to us. Exchange or credit will be given once the manufacturers have accepted the return.
This does not affect your statutory rights.
We reserve the right to request a deposit in order to secure an appointment. Any changes to the appointment must be made in accordance with the cancellation policy.
All pricing subject to consultation. Our prices are subject to change without notice.
Dorchesteraestheticscentre.co.uk and its entire content belong to Dorchester Aesthetics centre. including copyright in all the text, logos, icons, images, graphics, video and audio clips, animations and software yet is not limited to these descriptions should other property appear on the site.
Dorchester Aesthetics Centre is committed to a policy of protecting the rights and privacy of individuals, Independent professionals, staff and others in accordance with The Data Protection Act 2018. The policy applies to all staff, independent professionals and customers of Dorchester Aesthetics Centre. Any breach of The Data Protection Act 2018 is considered to be an offence and in that event, disciplinary procedures apply.
As a matter of good practice, the Independent professionals working with the Centre, and who have access to personal information, will be expected to have read and comply with this policy.
Data are protected by the Data Protection Act 2018, which came into effect on 25 May 2018. Its purpose is to protect the rights and privacy of individuals and to ensure that personal data are not processed without their knowledge, and, wherever possible, is processed without their consent.
The Act requires us to register the fact that we hold personal data and to acknowledge the right of ‘subject accesses – customers, Independent professionals and staff must have the right to copies of their own data.
Managing Data Protection
We will ensure that our details are registered with the Information Commissioner.
Purpose of data held by Dorchester Aesthetics Centre
Data may be held by us for the following purposes:
Data Protection Principles
In terms of the Data Protection Act 2018, we are the ‘data controller’, and as such determine the purpose for which, and the manner in which, any personal data are, or are to be, processed. We must ensure that we have:
We will always put our logo on all paperwork, stating their intentions on processing the data. Data will be kept on file for a minimum of five years to comply with legal obligations and customer care.
We will not share any data with third parties. Data is solely used between staff and independent professionals for customer care and to keep the customer informed.
We will monitor the data held for our purposes, ensuring we hold neither too much nor too little data in respect of the individuals about whom the data are held. If data given or obtained are excessive for such purpose, they will be immediately deleted or destroyed.
Personal data and treatment notes are kept up to date by the staff and Independent professionals. Individuals should notify us of any changes to medical information, to enable personnel records to be updated accordingly. It is the responsibility of Dorchester Aesthetics Centre to act upon notification of changes to data, amending them where relevant.
We discourage the retention of data for longer than it is required. Data will be kept on file for a minimum of five years to comply with legal obligations of our industry and customer care.
All individuals that Dorchester Aesthetics hold data on have the right to:
All devices with access to the secure booking system have a log in system and our Contact Database is password protected, which allow only authorised staff to access personal data. Passwords on all computers are changed frequently.
If you would like to make us aware of any concern or areas that need attention within Dorchester Aesthetics Centre, please let us know so we can attend to the issue with prompt and effective resolutions.
We pride ourselves in attention to detail and unrivalled care to our service users, however if there is something that is not up to standard or you feel a service was not performed to your satisfaction please contact us.
Complaints or Grievances can be forwarded to:
Director Lisa Ryall
If you prefer to send an anonymous letter, this can be sent to:
Att: Lisa Ryall
4a Trinity Street
Zero tolerance policy:
The staff at Dorchester Aesthetics will always greet you with a big smile and make every effort to serve you with the utmost professionalism and kindness. Dorchester Aesthetics have a zero tolerance policy to anyone who is abusive or violent towards our staff or other customers. Anyone seen to be abusive or violent will be asked to leave the premises and will not be welcome to return.
Throughout this site you will find links to external websites. Although every effort is made to ensure these links are accurate and up to date, Dorchester Aesthetics Ltd cannot take responsibility for pages maintained by external providers. Dorchester Aesthetics Ltd takes no responsibility for information contained on external links from this website.